· Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
Our Refund Policy is as follows:
Cancellation & Refunds: Online Training
For Self Placed Learning:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
For Instructor Led Training:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
For Post Graduate Programs:
No refund will be applicable once part/full payment is done.
Cancellation & Refunds: Classroom Training
Decodr Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
o In case Decodr Solutions cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.
o In case Decodr Solutions cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming classroom batch without any extra charges and In case they don’t prefer classroom training they will be rescheduled to the upcoming live virtual class.
o If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
o If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
o No refunds or credits will be available for participants who fail to attend both days of the course.
Refund request can be initiated in two ways
o From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.
o In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
Decodr reserves the right to revise the terms & conditions of this policy without any prior notice.
Note: All refunds will be processed within 10 working days after the refund request is approved by Decodr.